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How Does This Work?

  1. First, schedule your free consultation from our Services Page or via chat, phone and email during business hours.
  2. Next, during your consultation, we will discuss your project and make sure we have a thorough understanding of what you're looking for. 
  3. To get started, we will request a deposit or payment in full (to be determined based upon scope of project). 

Please be advised, we are available to walk you through each step. Our goal is to make the process quick and efficient, so that you get exactly what envisioned with your project. Also, we will regularly update you on the status of your project. If you utilize our services each month, you will work side-by-side with our team.

What if I've already completed my consultation?

If you've already gone through your consultation and you're ready to pay for your project, you may do so through our Packages page.
  1. Simply select the package that fits your needs
  2. Make your payment upon checkout
  3. Our team will contact you to confirm we've started work within 24 hours

For first time clients, we recommend you checkout with the help of a member of our staff.

Pricing & Payment

All design services are estimated at a flat rate and customized to enhance our clients ideas and expectations.  All services start at a base price of $50 and increase depending on estimated work time.  So don't be deterred to call! Through our free initial consultation service, we are usually able to meet clients needs alongside their budget.

Payments may be made through Pay-Pal, Credit Card, or  Cash on Site. Full payment of agreed service rate is required upon consultation approval. All payments are done securely through Pay-Pal, Stripe, or Square and may be subject to payment service charges/fees. A detailed invoice will be provided to the client prior to purchase. The invoice will be delivered after approved consultation.

Service Completion Time

All services vary on their turnaround times. For basic design services such as logos, business cards, T shirts, single sided flyers or small web ads - average turnaround time is within 3 - 6 business days from final consultation date. For larger projects such as magazines, brochures, murals/custom artwork,double sided flyers, children's books or vehicle wraps -   average turnaround time is within 6 - 10 business days.

Every design service is customized to meet specific clients needs. Through proper consultation, we will be able to better gauge clients estimated completion date.

Consultation

​All consultations are thorough, detailed, documented and verified by clients through a PDF email. Clients are allowed one free consultation. Any changes of service, information, concepts or ideas after consultation verification and approval are subject to a new consultation fee.

Are revisions really free?

Revisions are free of charge unless the approved consultation information is changed by the client. Any additions, changes or subtractions from original approved consultation made by the client after work has already been started are subject to additional charges/fees.  Any changes of services rendered by 5 avenues against approved consultation that is not requested by the client is entitled to free revisions. 

Content

Any photos/images for print/web use must be the sole property of the client. 5 Avenues retains no responsibility for image copyright violations. All personal/business images or media provided must be the legal property of the client. Custom Art/Illustration service is always available, though may be limited to select services.

Refunds

Refunds will be offered as long as no services have been started by 5 Avenues. Once consultations are verified and approved by both parties, no refunds will be granted. ​

Cancellation of Monthly Service Packages

At this time, our monthly service packages do not auto-renew via our website. While we are working on this feature, what this means for our returning clients, is that you will not have to cancel your service packages in advance. 

Our team will follow up with each client at the end of each month to determine if you would like to retain our services for another month. 

Murals & On-Site Art Policies

5 Avenues will provide a detailed consultation/proposal for all client mural projects. Once this proposal  has been agreed upon:  an agreed rate, starting date and estimated finishing date is then applied to the final invoice/deposit.

By paying the deposit, Clients agree to the following Murals and Onsite Art Policies:


5 Avenues Design is not responsible for delays for any of the following reasons:
Failure of the issuance of any necessary building permits within a reasonable length of time, funding of loans,
acts of neglect or omission of Client, failure of Client to provide access to the job site, actions of Client subcontractors or suppliers, acts of God, stormy or inclement weather, strikes, lockouts, boycotts or labor union activities, extra work ordered by Clientr, any act of a public enemy, riots or civil commotions, inability to secure material through regular recognized channels, imposition of Government priority or allocation of materials, failure of Client to make payments when due, delays caused by inspection or changes ordered by the inspectors of authorized governmental bodies, holidays, governmental action that denies or limits 5 Avenues access to the job site, or any other causes beyond 5 Avenues reasonable control.

Any changes to the specifications or scope of work to be performed after the execution of a Clients project must be requested by the Client and agreed to by 5 Avenues, in writing, before the changes are executed: Additional charges may apply and will be added to the project and payable as agreed when added.

Oral agreements shall not be binding. All oral agreements or understandings must be set forth within a new consultation. Oral agreements or understandings made after the execution of the original proposed project shall be reduced to a new consultation and shall be considered additions to the project.

If payments are not made when due, all Guarantees and Warranties, expressed and implied by 5 Avenues shall be null and void. 5 Avenues shall have the right to stop work if any payment is not made by the Client when due. 


Additional charges  may accrue to correct hazardous conditions, such as the existence of lead paint, hazardous workspace/conditions, asbestos, mold, mildew or other hazardous substances. If 5 Avenues encounters such substances, 5 Avenues will immediately stop work. Work will not resume until the Client determines said substances no longer exist and has notified 5 Avenues of that fact in writing.

5 Avenues will dispose of all hazardous waste material that is brought onto the Clients premises in connection with performing and completing the project specified in a manner that is prescribed by federal, state and local laws and regulations. This includes unused paint.

In the event the Client wishes to retain any or all of the unused paint, 5 Avenues will automatically be relieved of any further disposal obligation at any time, either immediately after the unused paint is given to the Client, or in the future.

5 Avenues warranties that all work completed in accordance to our guidelines will be free from defect in workmanship for a period of one (1) year from the date of completion of the project. Therefore, the statute of limitations shall be one (1) year.

Defects that are attributable to manufacturers or suppliers of the materials used, vandalism or adverse weather conditions are not the responsibility of 5 Avenues.

 These policies are to be construed according to the laws of whichever state the project takes place.
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  • Home
  • About Us
  • Portfolio
  • Murals & Fine Art
  • Services
  • Contact
  • FAQs & Policies
  • Design Packages